How support works

Send an email. We handle the rest.

Your website team is one email address: [email protected]. Tell us what you need in plain English and we make the change; usually inside 60 minutes during business hours.

  • Unlimited requests on every plan
  • No logins
  • Real people
Service Manager, 2:05 PM
Can you add a $49.95 oil change coupon to the service page? It runs through the end of the month.
CarDealer.website, 2:38 PM
Done. The coupon is live on the service page and set to come down on the 31st.
Completed in 33 minutes; no login required
How it works

Like a staff member who never quits.

  1. Email support

    Tell us what you need in plain English. A new hire, a price change, a new special, a form tweak.

  2. We make the change

    Our team handles it directly. No tickets bouncing between departments, no login for you to dig up.

  3. It's live

    Usually inside 60 minutes during normal business hours. We reply when it's done so you can check it.

If it's on your site, we handle it.

Every package includes unlimited change requests by email. A few of the things dealers send us every week:

Staff and team pages

New hires, departures, photos and titles kept current.

Specials and banners

Monthly offers, service coupons and homepage slides swapped on your schedule.

Forms and leads

Form updates handled for you, with leads sent to your CRM by ADF or to email. Custom forms and lead routing come with Elite.

Inventory and syndication

Your feed on your site and pushed out to the marketplaces that matter.

SEO and AI search

Found on Google and in AI answers when shoppers ask where to buy.

Reporting

Traffic, leads and what's working, in plain numbers you can act on.

Tips

Getting a change done fast

Plain English is all we need. A few details help us get it right the first time.

  1. Say which page

    A link or the page name ("the service specials page") gets us straight to it.

  2. Attach what we need

    Photos, offer details, PDFs or new copy. If you have it, send it along.

  3. Tell us the timing

    "Go live Friday morning" or "end this special on the 31st". We will schedule it.

  4. Bigger project? Just say so

    A new section or page gets a timeline up front. Full redesigns come as a refresh after your initial term.

Contact support

Already a client? We're one email away.

[email protected]
Turnaround
Most requests live inside 60 minutes during business hours
Included
Unlimited everyday changes on every plan

Support questions

Do I need a login?

No. Everything goes through email, so there's no system for your team to learn and nothing to hand off when someone leaves.

Is there a limit on requests?

There's no cap on everyday changes to your existing site. Unlimited requests don't cover redesigns or rebuilds; clients who continue after their 12-month initial term get a design refresh.

What counts as a change?

Staff updates, specials, banners, page copy, hours, forms and site settings. If it lives on your website, send it to support and we'll take care of it. Redesigns and rebuilds aren't change requests; clients who continue after their initial term get a design refresh.

Stop training people on your website.

See what it's like to send an email and have it done.